Terms and Conditions

Total Sales HQ

Effective Date: 6 November 2026

Welcome to Total Sales HQ.

These Terms and Conditions ("Terms") govern your access to and use of the Total Sales HQ website, online resources, communications and related services.

By accessing our website or using our services, you agree to these Terms. Where you enter into a separate written agreement with Total Sales HQ, that agreement will govern the specific services provided under it.

Please read these Terms carefully.

1. About Total Sales HQ

Total Sales HQ is a business sales advisory, training, systems and support organisation.

We help business owners, sales leaders and sales professionals improve sales performance through structured strategies, systems, training, implementation and ongoing operational support.

Our services may include:

Sales strategy, advisory and commercial growth consulting.

Fractional sales leadership and sales management support.

Sales training, coaching and professional development.

Certified Partner programmes and business development opportunities.

Customer relationship management (CRM) systems and sales technology.

Sales process development, automation and implementation.

Sales Co-Pilot and operational support services.

Workshops, events, assessments and educational resources.

References to "Total Sales HQ", "we", "our" or "us" refer to the Total Sales HQ business identified in the relevant service agreement or business registration.

Our website is https://totalsaleshq.com.

2. Website Use

You may use our website for lawful business, educational and informational purposes.

By using our website, you agree that you will not:

Engage in unlawful, fraudulent or misleading activities.

Attempt to gain unauthorised access to our website, systems or customer information.

Distribute malicious software or interfere with the operation of our services.

Copy, reproduce or commercially exploit our proprietary materials without permission.

Use our website or communication channels to harass, threaten or harm others.

We reserve the right to restrict access to our website or services where these Terms are breached.

3. Information and Educational Content

Information provided through our website, training materials, presentations, articles and other resources is intended for general business and educational purposes.

While we aim to provide accurate and useful information, business outcomes depend on numerous factors, including market conditions, implementation, experience, available resources and individual circumstances.

Unless expressly agreed in writing, Total Sales HQ does not guarantee specific revenue, profit, client acquisition or commercial performance outcomes.

You are responsible for evaluating the suitability of our information and services for your particular circumstances.

4. Services and Commercial Agreements

Certain Total Sales HQ services require separate commercial agreements, subscriptions or programme enrolments.

These agreements may establish specific terms relating to:

Services and deliverables.

Programme participation and eligibility.

Fees, payments and billing arrangements.

Contract duration and renewal.

Cancellation, termination and refunds.

Intellectual property and licensing.

Confidentiality and data protection.

Service responsibilities and performance expectations.

Where a signed service agreement conflicts with these general website Terms, the specific service agreement will take precedence for that engagement, subject to applicable law.

5. Electronic Communications

By contacting Total Sales HQ, submitting an enquiry or requesting information, you acknowledge that we may respond through the communication channels you have used or expressly authorised.

These may include email, telephone, online meeting platforms and SMS text messaging.

We distinguish between service-related communications and promotional or marketing communications.

Where required by applicable law, we obtain separate consent before sending promotional messages.

You may update your communication preferences or withdraw applicable marketing consent at any time.

6. Total Sales HQ SMS Messaging Programme

6.1 Programme Name

Total Sales HQ SMS Communications

The Total Sales HQ SMS Communications programme enables individuals who have provided the appropriate consent to receive text messages from Total Sales HQ.

6.2 Programme Description

Depending on your relationship with Total Sales HQ and the specific communications you have agreed to receive, SMS messages may include:

Customer enquiries and service communications

Responses to enquiries submitted through our website or other authorised channels.

Appointment confirmations, reminders and scheduling updates.

Follow-up information relating to requested consultations or assessments.

Workshop registrations and event information.

Updates relating to services you have requested or purchased.

Customer support and service-related notifications.

Certified Partner and professional programme communications

Responses to enquiries about Certified Partner opportunities.

Application and assessment updates.

Scheduled consultation and interview reminders.

Information specifically requested about our training, certification or professional development programmes.

Marketing and promotional communications

Where separate marketing consent has been provided, messages may include:

Information about Total Sales HQ services and programmes.

Invitations to relevant workshops, events and training.

Educational resources and business growth opportunities.

Promotional offers, programme updates and related announcements.

The type of SMS messages you receive will depend on the consent you have provided and the messaging programme in which you have enrolled.

6.3 Consent to Receive SMS Messages

By voluntarily opting into a Total Sales HQ SMS messaging programme, you authorise Total Sales HQ to send text messages to the mobile telephone number you have provided, consistent with the specific messaging categories you have selected.

Consent may be collected through an appropriate website form, electronic registration, written agreement or another legally permitted consent mechanism.

Where required, we maintain records of your consent, including the method and date of consent.

Consent to receive marketing SMS messages is not a condition of purchasing any goods or services from Total Sales HQ.

Providing your telephone number alone does not automatically enrol you in our promotional SMS messaging programme.

We do not treat consent to receive service-related messages as consent to receive unrelated promotional messages.

You may choose not to receive promotional SMS communications while continuing to use our services, subject to any communications necessary to administer your specific service arrangements.

6.4 Message Frequency

Message frequency may vary.

The number of SMS messages you receive depends on your interactions with Total Sales HQ, scheduled appointments, service requirements and the specific messaging programmes you have agreed to receive.

For example, an individual scheduling a consultation may receive an appointment confirmation, reminder and relevant follow-up communications.

Individuals who separately opt into promotional communications may receive additional messages relating to relevant programmes, services or events.

We aim to keep our communications relevant and proportionate to the purpose for which consent was obtained.

6.5 Message and Data Rates

Message and data rates may apply.

Your mobile network provider may charge fees for sending or receiving SMS messages according to your mobile service plan.

Total Sales HQ does not control these charges and is not responsible for fees imposed by your mobile carrier.

Please contact your mobile network provider if you have questions about applicable messaging charges.

6.6 Opting Out of SMS Messages

You may cancel your participation in the Total Sales HQ SMS messaging programme at any time.

Reply STOP to any SMS message from Total Sales HQ to opt out.

Once your opt-out request has been processed, you may receive a final confirmation message acknowledging your request.

You will not receive further messages under the messaging programme from which you have opted out unless you subsequently provide renewed consent.

You may also contact Total Sales HQ directly to request changes to your messaging preferences.

Withdrawing SMS consent does not affect your ability to contact us through other available communication channels.

6.7 Help and Customer Support

If you require assistance with our SMS messaging programme:

Reply HELP to any SMS message from Total Sales HQ for assistance.

You can also contact us through our website:

https://totalsaleshq.com

For general enquiries, customer service and information about our services, please use the contact details provided on our website.

6.8 SMS Delivery and Carrier Liability

SMS delivery depends on the availability and operation of mobile carrier networks, compatible devices and other telecommunications infrastructure.

Total Sales HQ cannot guarantee that every message will be delivered immediately or successfully.

Wireless carriers are not liable for delayed or undelivered messages.

We are not responsible for messaging interruptions or delivery failures caused by network outages, carrier restrictions, device incompatibility or other circumstances beyond our reasonable control, subject to applicable law.

6.9 Supported Devices and Networks

SMS messaging is generally available on compatible mobile devices and supported mobile networks.

Availability may vary by location, carrier and mobile service plan.

You are responsible for ensuring that the telephone number you provide is accurate and that you are authorised to receive messages at that number.

If your telephone number changes, please notify us or update your contact information.

6.10 Privacy and SMS Data Protection

Total Sales HQ respects the privacy of individuals who communicate with us through SMS.

We may collect and process information necessary to operate our messaging programme, including:

Mobile telephone numbers.

Messaging preferences and consent records.

Dates and methods of SMS enrolment.

Message content and communication history.

Opt-out requests and customer support interactions.

This information is used to administer authorised communications, respond to enquiries, provide requested services, maintain records and comply with applicable legal requirements.

Mobile information, SMS opt-in data and SMS consent will not be sold, rented or shared with third parties or affiliates for their own marketing or promotional purposes.

We may engage contracted service providers to process information solely on our behalf for the technical delivery and administration of authorised communications, subject to appropriate privacy, security and confidentiality obligations.

Our broader information-handling practices are explained in our Privacy Policy

https://totalsaleshq.com/privacy

6.11 SMS Programme Changes

Total Sales HQ may modify or discontinue an SMS messaging programme where reasonably necessary for operational, regulatory or commercial reasons.

Any material changes affecting consent requirements will be handled in accordance with applicable law.

We will not treat consent to one messaging programme as automatic consent to a materially different promotional programme.

7. Privacy and Personal Information

Your privacy is important to Total Sales HQ.

We collect and process personal information for legitimate business purposes, including responding to enquiries, delivering services, maintaining business relationships and administering authorised communications.

Our Privacy Policy explains:

What personal information we collect.

How information is collected and used.

How information is stored and protected.

When information may be disclosed to authorised service providers.

How marketing and communication preferences are managed.

How individuals may request access to, correction of or deletion of their information, where applicable.

How to contact us regarding privacy concerns.

Please review our Privacy Policy at:

https://totalsaleshq.com/privacy

8. Third-Party Technology and Services

Total Sales HQ may use third-party technology providers to support our business operations.

These may include CRM platforms, communication services, appointment scheduling tools, payment processors, website hosting services and business management systems.

Where these services process personal information on our behalf, we seek to maintain appropriate contractual, privacy and security safeguards.

Third-party websites and services may also be subject to their own terms and privacy policies.

We are not responsible for the content or independent practices of third-party websites that we do not control.

Nothing in this section authorises the sale or disclosure of SMS opt-in data or consent to third parties for their own marketing purposes.

9. Intellectual Property

Unless otherwise stated, the content, frameworks, methodologies, training resources, branding, website materials and other intellectual property made available by Total Sales HQ are owned by or licensed to Total Sales HQ.

These materials may include:

Sales methodologies and commercial frameworks.

Training programmes and educational content.

Software configurations, processes and operational systems.

Templates, worksheets and business resources.

Logos, trademarks, graphics and written content.

You may not reproduce, distribute, resell, license or commercially exploit these materials without our prior written permission, except where permitted by applicable law or a separate agreement.

10. User Submissions and Information

When you submit information through our website, forms or communication channels, you agree to provide information that is accurate to the best of your knowledge.

You must not knowingly submit false, misleading, unlawful or unauthorised information.

Where you provide personal information about another individual, you are responsible for ensuring that you have the necessary authority or lawful basis to do so.

Submitting another person's telephone number does not, by itself, establish that the person has consented to receive SMS communications from Total Sales HQ.

11. Disclaimer of Warranties

We take reasonable steps to maintain the accuracy, availability and functionality of our website and services.

However, to the extent permitted by applicable law, our website and general informational resources are provided on an "as available" basis.

We do not warrant that our website will always be uninterrupted, error-free or free from technical issues.

We may update, modify or temporarily suspend website features for maintenance, security or operational reasons.

Nothing in these Terms excludes any consumer guarantee, statutory right or protection that cannot lawfully be excluded.

12. Limitation of Liability

To the extent permitted by applicable law, Total Sales HQ will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or general informational resources.

Any limitations of liability applicable to paid services will be governed by the relevant commercial agreement and applicable law.

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection legislation.

13. External Links

Our website may contain links to third-party websites, platforms or resources.

These links are provided for convenience and informational purposes.

Unless expressly stated, the inclusion of an external link does not constitute an endorsement or guarantee of the third party's products, services or practices.

We encourage users to review the terms and privacy policies of external websites before providing personal information or entering into transactions.

14. Changes to These Terms

Total Sales HQ may update these Terms periodically to reflect changes to our website, services, business operations or legal obligations.

The latest version will be published on this page with an updated effective date.

Where required by applicable law, we will provide additional notice or obtain consent before material changes take effect.

Your continued use of our website after updated Terms take effect constitutes acceptance to the extent permitted by applicable law.

15. Governing Law

Unless a separate written agreement specifies otherwise, these Terms are governed by the laws of Queensland, Australia.

Any disputes relating to these Terms will be subject to the jurisdiction of the courts of Queensland, Australia, except where applicable law provides otherwise.

Nothing in this section limits any mandatory rights or protections available to individuals under the laws applicable to them.

16. Contact Information

For questions about these Terms, our services or our communications practices, please contact:

Total Sales HQ

Website: https://totalsaleshq.com

For SMS assistance, reply HELP to a message from Total Sales HQ.

To unsubscribe from SMS communications, reply STOP at any time.

Last Updated: 6 November 2026

Read our Privacy Policy and our Terms