Last updated: 14 October 2026

Total Sales HQ respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, complete an assessment, contact us or use our services.

In this policy, “Total Sales HQ”, “we”, “us” and “our” refer to Total Sales HQ Pty Ltd. trading as Total Sales HQ.

Information We Collect

Depending on how you interact with us, we may collect:

Your name, email address, telephone number, business name and role.

Information you provide in assessments, enquiries, applications, bookings and conversations.

Information about your business, sales operations, experience and service requirements.

Records of our communications and your preferences for receiving updates.

Technical information about your website visit, such as your IP address, browser, device and pages viewed.

Please avoid providing sensitive personal information or personal information about other people unless it is necessary and you are authorised to share it.

How We Collect Information

We collect information directly from you through our website, forms, assessments, email, telephone calls, meetings and service delivery.

We may also receive information from referrals, Certified Partners and publicly available professional sources, where permitted by applicable law.

You can choose not to provide information. However, this may limit our ability to provide an assessment report, respond to your enquiry or deliver a requested service.

How We Use Information

We use personal information to:

Respond to enquiries and communicate with you.

Prepare Sales Growth Assessment reports and recommendations.

Assess suitability for our services or Certified Partner Program.

Arrange meetings, workshops, training and client engagements.

Deliver and administer our services.

Connect you with a relevant Certified Partner where appropriate.

Send relevant updates and marketing communications, where permitted.

Improve our website, services and customer experience.

Maintain business records and meet legal obligations.

Assessment recommendations are based on the information you provide and may require further discussion to establish the most appropriate action for your business.

Automated Assessment Processing

We use automated tools, including AI tools, to analyse assessment responses and help prepare reports. Relevant responses may be processed by our technology providers for this purpose. These reports provide guidance and do not guarantee business outcomes.

Who We Share Information With

Where necessary for the purposes described in this policy, we may share relevant information with:

Total Sales HQ staff and authorised Sales Co-Pilots.

Certified Partners involved in responding to your enquiry or delivering services.

Technology providers supporting our website, customer relationship management, assessments, communications, bookings and data storage.

Professional advisers and authorities where required or permitted by law.

We limit access to information according to the work being performed.

Certified Partners may operate independent businesses. Where a Partner handles your information independently, their own privacy policy may also apply.

Overseas Access And Storage

Our team and service providers may access or store information outside your country.

This may include access by our Sales Co-Pilot team in the Philippines and processing by technology providers in multiple countries.

Where applicable law requires safeguards for overseas handling, we take steps to meet those requirements.

Cookies, Analytics And Embedded Content

Our website may use cookies and similar technologies to support functionality and understand how visitors use the site.

Embedded content, including YouTube videos, may allow third-party providers to collect information under their own privacy policies.

You can manage cookies through your browser and any consent controls provided on our website. Disabling some cookies may affect functionality.

Marketing Communications

Where permitted, we may contact you about Total Sales services, events, resources and Partner opportunities relevant to your interests.

You can unsubscribe from marketing emails using the link in the email or contact us to update your preferences. We may still send communications necessary to respond to your requests or administer an existing service.

Security And Retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, alteration or disclosure. No online system can be guaranteed completely secure.

We retain information for as long as reasonably needed to fulfil the purposes described in this policy and meet legal, accounting or contractual requirements. When it is no longer required, we take reasonable steps to delete or de-identify it.

Your Privacy Rights

Depending on applicable law, you may have rights to request access to, correction of or deletion of your personal information, or to object to or restrict certain uses.

Contact us using the details below to make a request. We may need to verify your identity before responding. Where we cannot fulfil a request, we will explain why, subject to applicable law.

Questions And Complaints

If you have a privacy question or complaint, please contact: [email protected]

Please describe your concern and provide a way for us to contact you. We will review it and respond within a reasonable period, or within any timeframe required by applicable law.

If you are not satisfied with our response, you may contact the relevant privacy regulator. In Australia, this is the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes To This Policy

We may update this policy as our services, practices or legal requirements change. The current version will be published on this page with its updated date.